Warranty Policy
A boiler is a long-term investment — 15-20 years for most modern condensing units. Strong warranty protection matters. Every brand we install carries a substantial manufacturer warranty, and every repair we perform is backed by our 90-day workmanship guarantee.
Our warranty commitments
Independent of the manufacturer — what we guarantee directly.
90-Day Workmanship Warranty
Every repair we perform is covered for 90 days. If the same issue recurs, we come back free of charge.
1-Year Installation Workmanship
Installation workmanship covered for one full year — leaks, venting issues, electrical, or commissioning errors.
Manufacturer Warranty Registration
We register your manufacturer warranty in your name and send confirmation in writing.
Warranty Claim Support
If you have a warranty issue, we handle the claim with the manufacturer on your behalf.
Free Annual Maintenance Reminder
We email a reminder 30 days before your annual maintenance is due to keep your warranty valid.
Manufacturer warranties by brand
Coverage varies by series within each brand — call us for specifics on your model.
| Brand | Heat Exchanger | Parts | Labour |
|---|---|---|---|
| Navien | 10–15 years | 5 years | 1 year |
| IBC | 10–15 years (lifetime on some models) | 5 years | 1 year |
| Viessmann | 10 years | 5 years | 1 year |
| Rinnai | 10–12 years | 5 years | 1 year |
| Rheem | 10–12 years | 3 years | 1 year |
| Weil-McLain | 12 years (15 on GV90+ cast iron) | 5 years | 1 year |
| Bradford White | 10 years | 3 years | 1 year |
| Lennox | 10 years | 5 years | 1 year |
| Burnham | 12 years (15 on cast iron) | 5 years | 1 year |
Warranty terms vary by series — these figures are typical for the high-efficiency residential lineup. Always reference the manufacturer warranty card delivered with your unit for the controlling terms.
How to keep your warranty valid
Most warranty claim denials we see come from one of these gaps.
What voids your warranty
Common reasons manufacturers deny warranty claims:
Documentation we provide
Within 7 days of every installation, you receive a digital warranty package by email:
- Manufacturer warranty card and registration
- Gas permit number and inspection result
- Commissioning report and combustion analysis
- Photos of the completed install
- Our 1-year workmanship warranty certificate
- Maintenance schedule and reminders
Maximum warranty coverage with a licensed BC gas-fitter
Permit pulled · Warranty registered · Annual reminders included