Privacy Policy

1Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or estimate for our services
• Schedule a service appointment
• Contact us via phone, email, or our website forms
• Subscribe to our newsletter or promotional communications
• Participate in surveys or provide feedback

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Service address and property details
• Billing and payment information
• Service history and preferences
• Communications and correspondence with us

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website addresses
• Geographic location (city/region level)

2How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our boiler services
• Process and complete service requests and transactions
• Send you service confirmations, updates, and appointment reminders
• Respond to your comments, questions, and customer service requests
• Send promotional communications (with your consent)
• Monitor and analyze usage trends to improve our website and services
• Protect against fraudulent or unauthorized activity
• Comply with legal obligations

3Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business (e.g., payment processors, scheduling software)
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect the rights, property, or safety of GasBoilers.ca, our customers, or others
• With Consent: With your explicit consent for any other purpose

4Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:

• Remember your preferences and settings
• Understand how you interact with our website
• Analyze website traffic and performance
• Deliver relevant advertising

You can control cookies through your browser settings. However, disabling cookies may affect certain features of our website.

5Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure SSL encryption for data transmission
• Regular security assessments and updates
• Limited access to personal information by authorized personnel only
• Secure storage of physical and digital records

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6Your Rights and Choices

You have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a portable format

To exercise these rights, please contact us using the information provided below.

7Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Service records may be retained for warranty purposes and to provide you with better service in the future.

8Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page with a new effective date.